Privacy policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

Who we are

MORE! Self Storage UK1 Limited (company number 07333280) (“we”, “us”) trading as MORE! Self Storage is the operator of the website www.more.storage. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the UK Data Protection Act 2018 (DPA) and UK General Data Protection Regulation (UK GDPR) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

Personal information provided by you

In the course of operating our self-storage business, we collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers, payment details, personal identification such as a driving license and proof of current address, such as utilities statement when entering into a unit rental agreement with us.

Personal information provided by third parties

When required we may receive information about you from credit reference agencies which we will add to the information we already hold about you.

Personal information about other individuals

If you give us information on behalf of someone else as an alternate contact, referee or next of kin, you confirm that the other person has agreed that you can:

give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices; and
if relevant, give consent to the transfer of his/her personal data abroad

Special Category Data/ Sensitive personal information

We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, we will explain why we are requesting it and how we intend to use it.

How and when do we collect information from you?

We gather information directly from you face to face, if you come to our site for information or to sign a storage agreement and over the telephone if you ring us to make an enquiry. We collect personal information via our website and mobile applications or ‘Apps’ and other technical systems.

We collect this when you use our website to participate in or receive a service from us, such as requesting a quote online or entering a live chat. Our website also uses cookies (see “Use of cookies” section below). We also collect personal information when you contact us, send us feedback.

We may monitor and record communications with you (such as telephone conversations and emails). We may do this for several reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as closed-circuit TV (CCTV) and door entry systems at the site.

Use of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website.

We use cookies on our website, cookies used on our website require you to opt in.

You can set your browser not to accept cookies and the website below explains how to remove cookies from your browser. However, some of our website features may not fully function as a result.

We use cookies to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

For further information on cookies used on our website visit www.cookiebot.com

For further information on our analytics used on our website visit www.matomo.org

For further information on cookies generally, visit www.aboutcookies.org

Reasons we collect and use your personal information

We rely on a different lawful basis for collecting and using personal data in different situations.

Contracts

Where you make enquiries about storing with us before you become a customer, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you. This includes collecting and using your personal information to:

enable us to follow up on enquiries made by you in relation to storing with us in accordance with industry guidelines and to give you our quote;
prepare a storage agreement with you and arrange insurance cover if required;
manage any accounts you hold with us;
contact you for reasons related to the service you have signed up for or to provide information you have requested;
deal with payment for our services;
notify you of any changes to our website or to our services that may affect you; and
resolve disputes or collect overdue payments.

Legal obligations

We collect and use personal information from our customers and staff to comply with our legal obligations. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements.

Legitimate business interests

Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract. We collect personal information to:

follow up on enquiries in accordance with industry guidelines and provide quotes for storage/details of offers;
conduct research and analyse website visitor behaviour patterns;
customise our website and its content to your particular preferences;
improve our services;
detect and prevent fraud;
prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any other form of disruptive behaviour.

If we propose to use your information for any other uses we will ensure that we notify you first.

If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse. If you opt in, you will be able to opt out at any time.

It is a key feature of our storage service that we operate CCTV within the storage facility. We collect and process CCTV images:

so we can fulfil our contractual obligation to deliver a secure self-storage environment;
to establish whether you are doing something that breaches your contract with us; and
to assist in the establishment or defence of any crime or other investigation.

We will also communicate with you information about other services we can offer you and update you about our activities and promotions which may be of interest to you. If you do not wish to continue receiving these communications, you can opt out here.

When will we contact any other person about you?

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person (see ‘How can you contact us?’ below).

Who your information might be shared with

We may disclose your personal data to:

our insurers and insurance brokers if you take out insurance cover through us;
law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity.
any person or agency if we need to share that information to comply with the law or to enforce any agreement, we may have with you or to protect the health and safety of any person;
any person who you have named as a person we can contact to discuss your account.
any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;
any person who we are negotiating with as a potential buyer of our business or property or if we are proposing to merge our business with another business.

If we use an outside party to process your information, we will require them to comply with our instructions in connection with the services they provide for us and not for their own business purposes.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will use technical measures to safeguard your personal data, for example:

we store your personal data on secure servers;
payment details are encrypted on the secure server

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.
While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).

Our website contains links to websites and applications owned and operated by other people and businesses for payment processing and web chat features. These third-party sites have their own privacy policies and use may their own cookies, we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Transfers of your personal information out of the EEA

We use service providers under contract with us to support our business operations and we endeavour to select providers that retain your personal data within the UK or EEA. If business operations require that data is transferred outside of the EEA then we ensure that an adequate level of data protection exists or is created (e.g., by concluding EU Standard Contractual Clauses) and that there are sufficient rights against the service provider to enforce a claim or request of Company.

How long do we keep your personal information?

We will usually hold your personal information as a customer on our system for the period we are required to retain this information by applicable UK law, currently 6 years from the end of your rental contract.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights. These include the following rights:

request a copy of your information which we hold (subject access request);
require us to correct any of your personal information which we hold that you; think is incorrect. You also have the right to ask us to complete information you think is incomplete;
require the erasure of personal information concerning you in certain situations;
require us to stop contacting you for direct marketing purposes;
object in certain other situations to our continued processing of your personal information;
restrict our processing of your personal information in certain circumstances;
object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

Further information on each of these rights is available from the Information Commissioner’s Office. If you would like to exercise any of these rights, please:

email, call or write to us (see ‘How to contact us’ below)
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates, including any account or reference numbers, if you have them.

We will not charge any fee for any of these services in most cases.

How to Contact Us

We hope that we can resolve any query or concern you raise about the way we use your personal information Please contact us if you have any questions about this privacy policy or the information, we hold about you.

If you wish to contact us, please send an email to info@more.storage or write to us at MORE! Self Storage UK1 Limited (company number 07333280), 5 Yeomans Way, Bournemouth BH8 0BL or call us on 01202 520220. The DPA also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority I the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone 0303 123 1113. The ICO’s address is:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to the Privacy Policy

This Privacy Notice was published on 26th April 2018 and last updated on 26th January 2022. We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us (see ‘How can you contact us?’ above).